> ## Documentation Index
> Fetch the complete documentation index at: https://docs.petakopi.my/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about the petakopi.my loyalty card system

<AccordionGroup>
  <Accordion title="Do I need the app to use loyalty cards?">
    It depends on your role:

    * **Customers** — No. Loyalty cards work entirely through the petakopi.my website in any browser, including saving to Apple Wallet or Google Wallet.
    * **Shop owners** — Yes. Use the petakopi.my mobile app to scan customer QR codes and award stamps.
  </Accordion>

  <Accordion title="Can I have cards from multiple shops?">
    Yes. You can hold loyalty cards from as many shops as you like. All your cards are visible on your profile page on the web or in the app.
  </Accordion>

  <Accordion title="What happens when my card is full?">
    When all stamps are collected, your card is marked as complete. Show your QR code to the shop staff and they will redeem your reward. To start collecting stamps again, visit the shop's page on petakopi.my and tap **"Get Loyalty Card"** to get a new card.
  </Accordion>

  <Accordion title="Do cards expire?">
    Yes. Each loyalty card has an expiration period set by the shop (default is 365 days). Check the terms and conditions on the loyalty card for details.
  </Accordion>

  <Accordion title="I lost my phone. Are my stamps safe?">
    Yes. Your loyalty cards and stamps are tied to your petakopi.my account, not your device. Sign in on any device or browser to access your cards.
  </Accordion>

  <Accordion title="Can a shop run multiple loyalty programs?">
    Yes. A shop can run multiple loyalty programs at the same time — for example, a "Coffee Card" with 10 stamps and a "Pastry Card" with 5 stamps, each with different rewards.
  </Accordion>

  <Accordion title="How do I add my loyalty card to Apple Wallet or Google Wallet?">
    After adding a loyalty card on petakopi.my, you'll see an option to save it to your phone's wallet. Your stamp count will update in real time via push notifications.
  </Accordion>

  <Accordion title="Can I edit my loyalty program after customers have enrolled?">
    You can update the program name, terms & conditions, expiration days, and active status at any time. However, **stamps required** is locked while active cards exist to protect your customers' progress. See the [shop owner guide](/loyalty-card/for-owners#editing-a-loyalty-program) for details.
  </Accordion>

  <Accordion title="What happens when I set a program to inactive?">
    Setting a program to inactive hides the **"Get Loyalty Card"** button so no new customers can enroll. However, existing customers can still use their cards — you can continue to scan, stamp, and redeem their cards as normal.
  </Accordion>

  <Accordion title="How do I get a QR code for my counter?">
    We provide printable QR templates and generate the QR code for your shop. See the [QR template page](/loyalty-card/qr-template) to pick a design and request a print-ready file.
  </Accordion>

  <Accordion title="I have multiple branches. How does the loyalty program work?">
    You only need to create the loyalty program on one of your branches. Customers can get the loyalty card from that branch's page on petakopi.my, and staff at any branch can scan and stamp their card using the same QR scanner. Just share your branch's petakopi.my link with all your locations.
  </Accordion>

  <Accordion title="I'm a shop owner. How do I get started?">
    First, [claim your coffee shop](/getting-started/claim-ownership) on petakopi.my. Once approved, [download the petakopi.my app](/getting-started/download-app) — owners use the app to create loyalty programs and scan customer QR codes. See the [Quick Start guide](/loyalty-card/quick-start) for detailed instructions.
  </Accordion>
</AccordionGroup>