> ## Documentation Index
> Fetch the complete documentation index at: https://docs.petakopi.my/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve missing information

> Find the next action when Performance cannot give a complete answer.

**Outcome:** you can identify the missing input without recording the same event twice.

Open **Performance → Monthly review**, then **Review missing information**. Issues are grouped by sales evidence, historical menu costs, expenses, and monthly review.

Record links open in a new tab so your chosen month stays in place. Your unsaved answers are kept in the browser. After saving a correction, return to Monthly review and reload; changed inputs need fresh answers. A payment warning is separate from an uncompleted order or missing ingredient cost.

## Order warnings

Orders that need attention are grouped by cause: one row per problem with the number of orders and an action button. The first three orders are linked; **+N more** shows the rest.

| Message | Next action |
| - | - |
| Order not completed yet | Check what happened. Complete the online order only if the customer received it |
| Payment not verified | Open the order and resolve its payment status; completion does not verify payment |
| Financial history is pending reconciliation | Open order history and compare recorded events with what actually happened |
| Historical cost inputs or selection identities are missing | Check the product’s costing and historical records; a new mapping may not repair an old order |
| {Product} had no cost when sold | Choose **Set cost** to open the product’s costing. Saving a first cost also fills in sales still in the open month |
| Cancelled: were the drinks made? | Choose **Answer** and record made, not made, or unknown on the order evidence |
| POS sale not uploaded yet | Choose **Sync POS** and sync the device |

## Unknown ingredient cost

Unknown does not mean RM 0. Pages show **N uncosted** next to Ingredient cost (est.) when some orders have no cost set. Check that the product, selected options, recipe quantities, and ingredient costs are configured.

If the order predates reliable cost or option records, retain the incomplete state rather than inventing a historical cost. Correct factual evidence where you can establish what happened. Contact support if the missing historical record cannot be resolved through the available forms.

## Expense and review warnings

1. Confirm draft invoices that belong to the month.
2. Add missing estimates or actual costs in their service months.
3. Answer each category question; use **Change** only if a cost should count the other way (whole month or grows with sales).
4. Reconfirm the monthly review after inputs change.

Do not confirm that sales are complete while another sales channel is missing.

## After a correction

Return to Overview for the answer, then Monthly review to confirm the changed inputs. A previous email is a saved snapshot; later corrections can change the current dashboard.

**Ready when:** warnings are resolved or the remaining unknowns are explicitly understood. Keep an incomplete answer incomplete until its inputs are supported.

**Next:** [Review the monthly answer](https://docs.petakopi.my/manage-shop/performance/monthly-answer.md).


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