> ## Documentation Index
> Fetch the complete documentation index at: https://docs.petakopi.my/llms.txt
> Use this file to discover all available pages before exploring further.

# Customise your receipt

> Choose what your printed customer receipt says

Your printed receipt can carry your address, phone number, SSM number, a thank-you line or your wifi password. You set it up once on the web, and every receipt from your Bluetooth printer follows it.

> [!NOTE]
>
> This changes the **paper customer receipt** only. The kitchen ticket, the order page, emails and the on-screen POS receipt stay the same.

## Set it up

**1. Open the Receipt page**

In the Manage panel, go to **Point of Sale → Receipt**.

**2. Add your shop details**

Under **Shop details on receipt**, fill in your address (two address lines, postcode, city and state), phone and SSM number. All are optional. A section stays blank on paper until you fill it in.

**3. Shape the header and footer**

In **Header** and **Footer**, switch sections on or off, drag them into order, and pick **S**, **M** or **L** for each row. Under the header, the page reminds you that the order details, items, totals and payment always print.

**4. Check the preview**

The **Preview** shows a sample order and updates as you type, toggle or drag. Nothing is saved until you press Save.

**5. Save**

Tap **Save receipt**, then see [Getting it to the printer](#getting-it-to-the-printer).

## What you can change

* **Turn sections on or off.** Header: **Logo**, **Shop name**, **Address**, **Phone** and **SSM number**. Footer: **Order link (petakopi.my)**, **Google review QR** and **Copy label and print time**. Logo prints once you upload a shop logo, and the review QR once your shop has a Google review link.
* **Reorder.** Drag a section, or use the up and down arrows.
* **Add text.** Tap **Add text** for a thanks line, wifi password or opening hours. Use the bin icon to remove it.
* **Add space.** Tap **Add space** for a blank gap. Its **Height** (S, M or L) sets how tall the gap is. Use the bin icon to remove it.
* **Pick a size.** **S** is normal, **M** is double height, **L** is double width and height.

## What always prints

The middle of the receipt is fixed so every receipt shows what a customer needs:

1. Order details: receipt title, order number and date
2. Customer name and phone
3. Items
4. Totals, such as RM 2,500.00
5. Payment

Your header goes above these and your footer goes below.

## Getting it to the printer

1. **Sales rung up on the POS phone:** after you save, tap **Refresh menu & settings** on the POS phone. The phone then prints the new layout, even offline.
2. **Online orders:** on the order page, open the actions menu, choose **Customer receipt**, then **Print**. This shows only when you have a print station set up. It uses your saved layout at once.

> [!NOTE]
>
> A reprint uses your current layout, not the layout from when the order was placed.

## Printer limits

Thermal printers are basic, so keep these in mind:

* Letters, numbers and basic punctuation only. Other characters are dropped, and accents print as the plain letter.
* Your own text keeps the capitals you type, so wifi passwords stay correct. Everything else on the receipt prints in capitals.
* Your text can be up to 200 characters per section.
* **L** size fits 16 characters per line, so longer text wraps onto more lines.


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