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Outcome: a customer with a full card gets their reward at the counter, even without their wallet card open, and you see what the reward cost you in Performance.

Redeem a reward

1

Open Redeem reward

On the POS, tap More → Redeem reward. Your open ticket stays as it is.
2

Find the card

Type the customer’s phone number and tap Find card. A full card shows Card full · 10 of 10 · Reward: and your program’s name, with the phone number and when the last stamp was given, so you can check it’s the right customer.
3

Pick what you gave

Under What was given, pick the drink or item from your menu. If it has options, such as oat milk or a large size, pick those too. The item you gave last time sits at the top, marked Last redeemed.
4

Tap Redeem

You’ll see Reward redeemed with the item’s name. Tap Done. The card is now redeemed, just like redeeming it from the Scan screen.
Other things you may see after Find card:
Redeem reward needs an internet connection. When the POS is offline, the row shows Needs internet. It appears once your shop has an active loyalty program.

The reward is not a sale

Redeeming adds nothing to the ticket and changes no sales total. Your sales and items sold stay the same.

See what rewards cost you

Every reward counts in your month’s ingredient cost under its own name, Loyalty rewards, separate from waste. You’ll find it on:
  • Overview, in the ingredient cost line, for example “incl. RM 36.00 loyalty rewards”.
  • Monthly review, as a Loyalty rewards row with each item and how many were given.
  • Sales activity, under each day.
  • Performance → Waste, in its own Loyalty rewards card. It never adds to your waste total.
  • Your Performance email report.
Example: you give 12 free lattes in a month and one latte costs you RM 3.00 in ingredients. Loyalty rewards shows RM 36.00. If the item has no ingredient cost yet, the reward shows No cost yet and the month’s ingredient cost isn’t final. Cost the item, or use ⋯ → Enter cost on the reward in Performance → Waste.

Redeemed by mistake?

The POS can’t undo a redeem. Put it right in two steps:
  1. Give the customer their full card back: on the POS, tap More → Add stamp, enter their phone number and set the stamps to the full count, such as 10.
  2. On the petakopi.my website, open Performance → Waste for that month. In the Loyalty rewards card, choose ⋯ → Delete on the reward and confirm.
If the customer already has a card in progress, Add stamp adds to that card instead. Use Scan → Find customer → Issue a new card or pass to give them a new full card.