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This guide covers everything you need to know about setting up and running loyalty programs for your coffee shop.
New here? Start with the Quick Start guide to get your first program running in minutes.

Setting up a loyalty program

Create and manage loyalty programs from the Manage menu in the petakopi.my mobile app. (See the Quick Start guide for the end-to-end walkthrough.)
1

Go to Manage

Open the petakopi.my app, tap Home, then “Manage”, pick your shop from the list, and tap Loyalty.
2

Create a new program

Tap “New Program” and fill in the details:
  • Program name — e.g. “Buy 10 Get 1 Free”
  • Stamps required — How many stamps to complete the card (1–10)
  • Expiration days — How long cards stay valid (default: 365 days)
  • Terms & conditions — What the reward is and any rules
  • Active — Toggle on to allow customers to enroll
3

Skip or customize card appearance

The form includes a Card Appearance section where you can customize wallet card colors. The defaults work well — you can always come back to customize later. See Customizing card appearance below.
4

Create the program

Scroll down and tap “Create Program”. Your program is now live and customers can start adding loyalty cards from your shop’s page.
You can run multiple programs at the same time — for example, a coffee card and a pastry card with different stamp counts and rewards.

Editing a loyalty program

You can edit your loyalty program from the Manage panel. However, once customers have active cards, some fields are locked to protect their progress: To change stamps required, you’ll need to wait until all active cards have been redeemed or expired, or create a new program.

Customizing card appearance

You can customize how your loyalty card looks in Apple Wallet and Google Wallet. This is available when creating a new program or editing an existing one. Customize the following colors with a live wallet preview:
  • Background color — Main card background color
  • Text color (Apple only) — Text color on the card
  • Stamp area color (Apple only) — Color behind the stamp grid
Google Wallet text color is automatically calculated for contrast.
Card appearance customization with color pickers and wallet previews

Card appearance with live Apple and Google Wallet previews

Apple Wallet cards update immediately after saving. Google Wallet cards reflect changes on the next stamp or when a new card is created.

Scanning stamps

Scan customer loyalty cards using the petakopi.my mobile app.
1

Open the scanner

Open the petakopi.my app and tap the Scan card on the Home tab.
2

Scan the customer's QR code

Point your camera at the customer’s loyalty card QR code. The customer can show their QR code from:
  • The petakopi.my website or app on their phone
  • Apple Wallet or Google Wallet
3

Award stamps

Select the number of stamps to award and tap “Add Stamps”. You’ll see a confirmation once the stamps have been added.
Loyalty card details with stamp selector and Stamps Added confirmation

Select stamps to award and confirm

4

Redeem completed cards

When all stamps are collected, the card will show a “Redeem Reward” button. Tap it to redeem the customer’s reward.
Card ready to redeem and reward redeemed confirmation

Redeem the reward when the card is full

No QR code to scan? Redeem by phone number on the POS instead. See Redeem a reward at the POS.After redeeming, the customer needs to visit your shop’s page on petakopi.my and tap “Get Loyalty Card” again to get a new card and start collecting stamps.

Managing cards

From the Manage panel, you can:
  • View enrolled customers — See who has added your loyalty card
  • Activity log — Track all stamp and redemption activity
  • View individual cards — See the stamp count for each customer
Loyalty program dashboard showing enrolled customers and activity

Loyalty program dashboard

Messaging loyalty card holders

You can send messages to customers who hold your loyalty cards. This is useful for announcing promotions, new menu items, or special events. Messages are sent as notifications to your loyalty card holders through the petakopi.my app and website.
Messaging interface for loyalty card holders

Send a message to loyalty card holders

Counter QR poster

Display a QR code at your counter so customers can scan to get the loyalty card. Download your shop’s print-ready A4 poster on the petakopi.my website (not the app): sign in at petakopi.my/manage and go to Manage → Loyalty Programs. See the QR poster page for the steps.