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Documentation Index

Fetch the complete documentation index at: https://docs.petakopi.my/llms.txt

Use this file to discover all available pages before exploring further.

The online store lets customers browse your menu and place orders through petakopi.my. Orders are sent to you via WhatsApp.
The online store is currently a web-only feature. It is managed entirely from the website Manage panel.

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Setting up

Before enabling the online store, you need:
  1. A WhatsApp number set in your shop information
  2. At least one active product
  3. The Online Store toggle enabled in Settings
From the Settings section in the Manage panel, enable the Online Store and configure your preferences.

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Products

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Creating products

From the Products section in the Manage panel:
1

Add a new product

Tap New Product and fill in the details:
  • Product name — e.g. “Iced Latte”, “Croissant”
  • Description — Optional product description
  • Price — Price in MYR
  • Photo — Optional product image
2

Add options (optional)

Create option groups for customizations like size or flavor:
  • Option group name — e.g. “Size”, “Milk Type”
  • Required — Whether the customer must select an option
  • Allow multiple — Whether the customer can select more than one
  • Options — Individual choices with optional price adjustments
3

Organize by category

Assign products to categories (e.g. “Hot Drinks”, “Pastries”) to keep your menu organized.
Screenshot will be added later

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Managing products

  • Toggle availability — Temporarily hide sold-out items without deleting them
  • Reorder — Set the display position of products and categories
  • Edit or delete — Update details or remove products at any time

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Orders

When a customer places an order, it appears in the Orders section. Each order shows:
  • Customer name and phone number
  • Ordered items with quantities and selected options
  • Order total
  • Fulfillment type and payment method
  • Any notes from the customer

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Order workflow

Orders follow this flow:
  1. Pending — New order received
  2. Confirmed — You’ve accepted the order
  3. Completed — Order fulfilled
You can also cancel a pending order if needed.
Screenshot will be added later

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Store settings

From the Settings section, configure:
  • WhatsApp number — Where order notifications are sent
  • Ordering hours — Set offsets from your opening hours (e.g. start accepting orders 30 minutes after opening, stop 60 minutes before closing)
  • Bank payment details — Bank name, account number, account holder, and payment QR code for bank transfer orders
  • Store notes — Custom instructions shown to customers at checkout (e.g. “Bring your own cup for 10% off”)