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Prep stations let your bar and your kitchen each get their own ticket. Drinks print at Bar, food prints at Kitchen, and nobody has to read past the other station’s lines.
Prep stations are rolling out shop by shop. If you don’t see Settings → Printing in the Manage panel yet, ask the petakopi.my team to turn it on for your shop.

The example on this page

Kopi Kampung has one Android phone with one Bluetooth printer at the counter. Its menu has three categories: The barista wants a slip with only the drinks, and the cook wants a slip with only the food. We’ll set that up with one extra station called Bar.

How stations decide what prints where

Every shop starts with one station called Kitchen. It is the default: it prints every item that no other station has claimed. With only Kitchen, everything prints on one slip, exactly as before. Adding a station takes its categories out onto their own slip: Bestsellers has no station, so it doesn’t move anything. A Latte still prints at Bar because Coffee claims it.

Step 1: Add Bar on the web

1

Open Printing

In the Manage panel, go to Settings → Printing. You’ll see Kitchen with a Default badge.
2

Add the station

Tap Add prep station, name it Bar and tick Coffee. Leave Food and Bestsellers unticked; they stay on Kitchen.
3

Check the list

Bar now reads Coffee · 3 products and Kitchen reads Items not in another station · 2 products. Both say no phone until step 2.
You can also pick a category’s station when you edit the category. You don’t need a second printer: a station is a group of items, not a printer.

Check where a product prints

On the product form, under the categories, a short line tells you where it prints, for example Prints at Bar · from Coffee on the Latte. If a product sits in two categories that print at different stations, the line shows both and a Print at choice. Say you later add a Pastry station and put a Croissant in both Pastry and Coffee: pick Print at → Pastry so it prints in one place. Until you do, it follows your category order, and Settings → Printing shows how many products still need a station.

Step 2: Switch on both stations on the phone

1

Open the printer screen

On the counter phone, go to Home → Devices → Receipt printer.
2

Switch on Kitchen and Bar

Under Prep stations, switch on both. One phone can print for every station. If the app says Kitchen prints on V2419 now. Move it to this phone?, tap Move as long as this is the phone with the printer.
3

Turn on auto print

Under auto print, switch on Kitchen ticket for POS sales, and for Online orders if you take them. “Kitchen ticket” means the prep slips for every station, not only Kitchen.
4

Refresh the POS

Clear any ticket in progress, then tap Refresh menu & settings on the POS. The phone also picks up changes on its own within about 5 minutes.
Back on Settings → Printing, both Bar and Kitchen now read Phone: V2419 (your phone’s name).

What prints

A customer orders 1 Latte, 1 Nasi Lemak and 1 Roti Bakar. The printer gives two slips, one after the other, with blank paper between them to tear (simplified):
An order with only an Americano prints the Bar slip only. The customer receipt, if you print one, still shows the whole order.

Paper settings for printers without a cutter

Under Paper on the Receipt printer screen:
  • Feed lines before tear: how much blank paper follows each slip (2, 4, 6 or 8; 4 is the default). If the Bar and Kitchen slips are hard to tear apart, try 6.
  • One item per kitchen ticket: prints a separate slip for each item. Two Lattes become two Bar slips, handy when each slip goes on its own cup.
These settings belong to the phone, so they apply to every slip it prints.

Ticket status and Retry

Settings → Printing shows each station’s status, for example Bar · 2 waiting · 1 failed:
  • waiting: tickets queued for that station. When a phone takes the station, tickets from the last 15 minutes print. Older ones are cancelled so the kitchen isn’t flooded; use Retry or Reprint on the order if you still need one.
  • failed: tickets that didn’t reach the printer. Check the printer, then tap Retry to send them again.
  • no phone: no phone prints this station yet. If you forget to switch on Bar in step 2, Latte slips wait here instead of printing at Kitchen.
If one station’s printer is off, the other stations still print as normal.