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A quick guide for shop owners starting a loyalty program — using the petakopi.my mobile app.
Don’t have the app yet? Download here. The Bahasa Melayu version is available at Quick Start (BM).
Before you start, make sure:
  • Your shop is listed on petakopi.my
  • You’re verified as the owner of that shop
Without both, the “Manage” menu won’t appear in the app. Haven’t claimed your shop yet? See the claim guide or WhatsApp us.

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Try the full workflow

We recommend running through the full flow once — both as the owner and as a customer (use two phones or two accounts so you experience both sides):
  • Create the loyalty program (as owner)
  • Get the loyalty card (as owner and customer)
  • Award stamps (as owner and customer)
  • Redeem the reward (as owner and customer)
  • Get a fresh card (as owner and customer)
Customers don’t need to download the app. They can get and use the card directly from a web browser on their phone. We designed the flow this way deliberately — so customers don’t have to wait at the counter to install anything. A faster process means the queue keeps moving, which is good for business.

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1. Create the program

Home tab in the petakopi.my app showing the Manage menu

Home tab with the Manage menu

1

Open Home

Tap Home at the bottom left.
2

Go to Manage

You’ll see a “Manage” menu here.
3

Pick your shop

After tapping, your shop’s name will appear in the list. Tap your shop.
4

Open Loyalty

Then tap Loyalty.
5

Tap Create Program

Next, tap “Create Program” at the top right.
Loyalty programs list in the app with the Create Program button at the top right

Loyalty programs list with the Create Program button

1

Fill in the details

Fill in the program details. To test, keep it simple — we just want to try things out.Just entering the program name is enough. The other fields don’t need to be filled in for a test run.
If you’re unsure about anything, WhatsApp us.
2

Confirm

Tap the “Create Program” button at the bottom of the form. Done — your program is live.
Form for creating a new loyalty program in the app

Create Program form

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2. Customers get the card

1

Open the shop page

Customers open https://petakopi.my/your-shop-name in a web browser.
2

Tap Get Loyalty Card

There’s a black “Get Loyalty Card” button.
3

Add to wallet

Tap it — the card is downloaded into Apple Wallet or Google Wallet. The customer needs to sign in first.
Shop page on petakopi.my with the black Get Loyalty Card button

Get Loyalty Card button on the shop page

Loyalty card after being added to wallet

Loyalty card in Apple Wallet / Google Wallet

Done — the card is in the customer’s wallet. Now we can scan and stamp.

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3. Award stamps

Home tab in the app with the Scan menu

Scan menu on the Home tab

1

Customer opens the card

Ask the customer to open Apple Wallet or Google Wallet, then open your shop’s loyalty card. The QR code will be displayed.
2

Open Scan in the app

As the owner, open the app and tap the “Scan” menu (also under the Home tab).
3

Scan the QR

Scan the customer’s QR code, then choose how many stamps to award.
For testing, give 5 stamps first, then another 5 until you reach 10. This makes sure the whole flow works smoothly before you use it with real customers.
4

Confirm

Each time a stamp is added, the customer’s card in their wallet updates automatically.
Screen after scanning a QR code, with stamp count selector and Add Stamps button

Pick the number of stamps and confirm

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4. Redeem the reward

1

Card is full

Once the customer has collected enough stamps (10 by default, or whatever you set), they can redeem the reward.
2

Scan again

Same flow as awarding stamps — scan the customer’s QR code again to mark the reward as redeemed.
3

Card retires

After redemption, that card can no longer be used.
4

Fresh card

To rejoin the program, the customer taps “Get Loyalty Card” again from your shop’s page to get a fresh card.
Reward redemption screen and confirmation that the reward has been claimed

Redeem the reward and finish the card

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Promo material

Display a printable QR code at your counter so customers can scan and enroll without typing your shop’s URL. See the QR template page to pick a design and request a print-ready file for your shop.

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What’s next

For Shop Owners

Full guide on managing programs, customizing card appearance, and messaging customers.

For Customers

How customers collect stamps, view cards, and redeem rewards.